Barnsley Healthcare Federation CIC and Barnsley CCG Shared Patient Records for Barnsley
Barnsley Healthcare Federation CIC and Barnsley CCG
Awards Category: Management and Culture Project of the Year
Barnsley CCG has collaborated with Barnsley Healthcare Federation to improve access of clinical staff to patients GP records without the need to send letters and other paper-based correspondence.
The system chosen enables clinicians to securely share up-to-date patient data and enables clinicians to securely share up-to-date patient data whatever system they use, leading to safer, more efficient care.
Efficient working - Clinicians no longer need to contact GP surgeries for patient information
Secure data sharing - GPs have complete control of how much patient information is shared
Improved patient care - Clinicians can provide efficient care 24/7 based on real-time patient information
Fully integrated - Clinicians have instant access to patient records within their own application without the need to login to a separate system
Real-time data - Clinicians can be assured they are viewing the most up-to-date information available
For patients, this project has meant that they only need to tell their history once, avoid unnecessary appointments/tests and can be more involved in decisions about their care.
Process and Workflow Project of the Year
West Yorkshire Police Digital Policing Team
West Yorkshire Police
Awards Category: Process and Workflow Project of the Year
West Yorkshire Police’s ambition was to digitise the experience of all front line officers, enabling them to operate remotely and with increased visibility.
WYP utilised PRONTO electronic notebook supplied by Airwave, a Motorola Solutions Company. Although already in use in a handful of forces, it had only been developed as a data collection process with back office support required to transfer to other systems.
Within the officers ePocket Note Book this includes:
Crime and non-crime reporting and management of investigations, victim contact and officer work load management - Statements
Missing and Found persons
Domestic Violence Risk Assessments
Ticketing, including vehicle seizures, production of documents, etc
Helicopter and Council CCTV downloads
Duties booking on and off, overtime claims and annual leave requests
Briefings, Offender management and identity parades
West Yorkshire Police sees “Business as Usual” with regard to the Digital Hand Held Device as – Continuous development. Hand in hand with that philosophy is our aspiration to be an entirely paperless force in its operational policing.
Best Customer Experience
Flagship Homes Customer Platform
Awards Category: Best Customer Experience
Flagship has made a significant step change in the way they engage with customers and how customers can engage with their business.
In its regulated industry, tenant involvement was prescriptive but Flagship Homes processes had become outdated and cumbersome.
Poorly attended local tenant groups had become unpopular and highly resourced with little outcome. Customer scrutiny panels were ineffective, largely dependent on meeting face to face and using large batches of paperwork.
Customers are signing up to their engagement platform every day and the response rates for service-elated surveys are always significantly high.
By embedding these involvement channels, times have really changed at Flagship. Customers are able to easily communicate and influence services, give views and opinions on key service and policy changes and operate in a digital world, free of paper with minimal meetings.
Their new system allows customers to digitally log their repairs at any time of the day and customers are able to request a direct transfer to a member of staff through voice recognition.
Best Digital Document Management
Edge Hill University E-VAL: The Online Academic Quality Management System
Edge Hill University
Awards Category: Best Digital Document Management
E-VAL is a bespoke paperless Academic Quality Management System designed in Edge Hill University’s Academic Quality & Development Unit (AQDU) and built in-house.
It provides an easy-to-use online interface and archiving system for the creation and management of programme and module specifications, with new course proposals and modifications. The systems sets out curriculum aims, content and learning outcomes use the system.
The E-VAL project had three main objectives for Student Records:
Replace an archaic paper-based, word-processed approach to the creation and management of academic curriculum records
Introduce a robust version control system for the management of curriculum content documents in the public domain, while allowing rapid access for all key Institutional stakeholders
Improve operational efficiency for all key stakeholders by capturing teaching, learning and assessment data in an easy and efficient manner so that it can be repurposed across the university and for external returns.
The ongoing improvement of the E-VAL system provides multiple benefits to the Institution as a whole, and individual services which benefit from a reduced administrative workload as a result.
Most Flexible Digital System of the Year
National Funding Scheme DONATE
National Funding Scheme
Awards Category: Most Flexible Digital System of the Year
DONATE™ provides a suite of paperless donation products for charities to raise funds. With everyone carrying less cash, mobile solutions provide not only a replacement but also opportunities.
Concentrating mainly on events (dinners, galas, lectures, church meetings etc.) DONATE™ empowers easy and transparent digital giving across multiple platforms.
Uniquely DONATE™ integrates both text, web and contactless giving into one single platform. For charities this provides a single view of all donations (something that no-other platform provides) and for supporters multiple routes allow the donor to give through the paperless cash-free channel that best suits them (text for a transactional donation, contactless when out and about, mobile web when at a dinner).
The DONATE™ product provides a fundraiser with an easy and immediate means to promote a cause and raise much needed funds.
A scalable and multi-channel platform providing multiple ways of giving (text, PayPal, credit and debit cards provided by our partners Barclaycard and Fonix) ensures that a fundraiser can be raising funds in a few hours.
For donors DONATE™ provides an immediately recognisable national brand for immediate giving, a one-time Gift Aid declaration for all their giving and, as a charity, they can feel confident that 100% of their donation is going to good causes.
Best Use of E-Forms
Buckinghamshire County Council Faux Digital to Full Digital the Story of the First QR Code Waste Permit
Buckinghamshire County Council
Awards Category: Best Use of E-Forms
This is the story of our journey from a ‘faux digital system’ to a fully digitalised service that made a significant saving and transformed the customer experience.
Housing growth in Buckinghamshire makes them one of the fastest growing councils in the country with growing demand on household waste.
They needed a creative solution that:
puts the resident first
enable residents to self-serve
increases convenience to customers
decreases cost of manual processing
The faux digital system
Initially, they found they were operating with a halfway house solution, having a digital interface but with a paper-based outcome. It means you fill out an online form and receive a polite email thanking you for your efforts in procuring a permit but you have to wait almost a week while we print and mail it to you.
Residents felt they were waiting too long to receive a permit and wanted a simpler application process. The next step was to fully digitalise the form which would allow customers to self-serve in a fully automated way.
Innovative digital waste permits remove the need for 18,000 paper letters
Improved customer experience by eliminating permit waiting time
The first QR waste permit of its kind in the country
Paperlite Project of the Year
Oxford University Hospitals Implementation of a Fully Integrated Electronic Patient Record on an Intensive Care Unit
Oxford University Hospitals
Awards Category: Paperlite Project of the Year
This project transformed a busy intensive care unit (ICU) from a paper-based system to a paperless, fully integrated clinical information system.
Previously access to clinical and activity data was limited. Data was inconsistent and often not recorded at all. It was difficult to obtain paper records due to single-user access only, and the notes were often missing, damaged or illegible. This EPR has datasets built into structured medical notes and charts.
They now have biomedical device integration (BMDI) for all patient monitors and mechanical ventilators and provide approximately 5000 critical care bed days per year. They are the first adult critical care unit to adopt a fully integrated Cerner Millennium electronic patient record (EPR).
A secure, single source integrated patient record has replaced multiple files of paper notes.
All documentation is now recorded electronically, including prescribing and medications administration, nursing, allied health and medical notes.
Accurate data is now available from a single source with secure remote and multiple user access.
The single integrated source gives a more accurate clinical picture
Once-only data entry saves time.
Multiple user access saves time and promotes efficiency of the clinical team.
Efficiency Savings Project of the Year
Oxleas NHS Foundation Trust Delivering Modern Communication Between NHS Organisations
Oxleas NHS Foundation Trust
Awards Category: Efficiency Savings Project of the Year
Oxleas NHS FT provides community and mental health services to three boroughs in South East London. The services comprise of several specialist teams that serve children, young people, working age adults and older people in collaboration with several partner agencies.
They knew that sending paper correspondence to GPs via post and fax was a core element of how they communicated but it was a manual, time consuming and expensive process.
Improve communication with GP practices
Save paper/postage costs
Provide clear audit trail
Reduce admin overhead
Financial - saved a significant amount in postage, printing, paper costs and staff productivity
Service - urgent letters can be flagged and documents are sent securely by the Trust to GPs
Improved clinical outcomes - reduced risk by having the right documentation at the right time, improved relationships and service to the GPs – less complaints regarding letters not delivered on time
The docman has helped the Trust think about more ways that it can support the paperless vision of NHS England and to make the Trust a more effective and efficient organisation.
Special Recognition Award
Richmond General Practice Alliance Grant Oliver Recognition
Richmond General Practice Alliance
Awards Category: Special Recognition Award
Richmond General Practice Alliance would like to nominate Grant Oliver for the special recognition award for his tireless contribution to the transformation of digital practice in Richmond.
To increase overall primary care capacity.
To enhance access to primary care giving patients access to General Practice 08:00 - 20:00hrs, 7 days a week.
To offer a variety of choices in the way that patients access care i.e. consultations, telephone access, email access, and access via booked video link.
To enable GPs working in hubs access to patient records and to be able to update the records, ensuring greater continuity of care.
To enable closer working with community pharmacy, enabling them access to appointments at the hub and therefore incorporating them more fully into the acute care system as a provider of and gateway to other services.
The Richmond GP Alliance and Grant Oliver are the first organisation to deliver an end-to-end interoperability solution that benefits the local community.
Going Paperless Project of the Year
Crown Prosecution Service ‘Digital Working in the Crown Court’ – DCS and Digital Service of IDPC
Crown Prosecution Service
Awards Category: Going Paperless Project of the Year
The Digital Case System (DCS) The Crown Court Digital Case System (DCS) was delivered across England and Wales as part of the CJS Efficiency Programme.
It is a cloud-based software solution to facilitate case disclosure, preparation, in-court presentation and collaboration. DCS allows the Crown Court case bundle for a complex trial to be easily marked-up, navigated and used in real time in the courtroom.
All professional parties including the Prosecution, Defence, HMCTS, Judge and Probation can access it, upload documents, annotate and use it to assist them to present cases in the courtroom digitally without the need for paper.
The ambitions for delivery of DCS were:
To provide a professional, 21st century way to deliver criminal justice across England and Wales
To give easy access, enabling advocates and the judiciary more to time to prepare
To reduce the time-length of trials
To provide cashable and efficiency savings
To improve security
More to time to prepare cases as the Crown Court DCS is web-based, advocates and the judiciary can access material 24/7 from any location with a reliable internet connection.
More guilty pleas entered earlier and therefore fewer trials.
Earlier availability of evidence and engagement (in advance of the first hearing) to allow issues to be addressed and reduce delays.
Increase in early guilty pleas, and thus fewer trials