In addition to the category-specific criteria, the judges will be looking for the following from submissions:

  • Innovation, Imagination and Ambition
  • Evidence of a clear strategy for the project / policy, clearly communicated to staff and other stakeholders
  • Evidence of good management
  • Value for money
  • Supporting evidence that the project / policy has made a difference to customer services.
  • Evidence it has achieved or is well on the way to achieving what it set out to do
  • If you are making different entries under several different categories, please indicate this and complete an entry for each.
  • Each application needs to specifically address the criteria for each individual category.
  • The same project can be entered in different categories but a separate submission must be set for each one, gearing towards the category it is entered into.
  • Public sector organisations can still enter multiple submissions for the same category with different projects, should they so choose.
  • Entries are scored using the published critera for each category in addition to the general criteria below.
  • These criteria are used to generate a shortlist of finalists.



Management and Culture Project of the Year

This award celebrates a project that has achieved sustainable results by overcoming cultural resistance to change. Must have achieved substantial progress in going paperless and identified ongoing management challenges. Will have demonstrated top-down leadership and accountability through consultation and achieved ownership and commitment with team working and collaboration.


Process and Workflow Project of the Year

This award celebrates a project that has demonstrated the dramatic improvement of customer service, efficiency and operational costs. The project will display evidence of reducing risk by Test / Learn / Adapt processes.


Best Use of E-Forms

Recognition of innovative use of E-forms, especially for online services, including general administration and use leading to automatic integrated digital record and use of digital signature to authenticate identity for the user.


Most Flexible Digital System of the Year

This award celebrates a system demonstrating that digital systems can offer flexibility and user-friendly services with secure access and data protection. This may include use at remote sites or for lone workers, with omni-channel access to online digital services.


Best Customer Experience

This award celebrates intelligent use of CRM software, Increased use of online self-service coupled with better use of email, SMS messaging and social media, omni-channel services and use of e-forms. Must also demonstrate that increased online interactions are freeing up staff to focus on difficult queries that require agent-assistance such as with vulnerable customers.


Best Digital Document Management

This award celebrates improved administrative efficiency within all operational departments, providing a secure data and audit trail, allowing rapid secure access to all administrative records, whether case notes, contract tenders and inspectors’ reports.


Paperlite Project of the Year

This award celebrates a project that has achieved a paper-lite environment, especially within case notes, procurement, accounts payable and e-invoicing. This may include the use of digital signatures and e-procurement to minimise printing, postage and consequent costs and delays.


Efficiency Savings Project of the Year

This award celebrates a project that provides evidence that efficiency savings can be achieved whilst not compromising customer service. Must provide evidence of resource savings with reallocation of space, staff, less paper bought and less wastage, faster and reduced print and postage costs.


Special Recognition Award

This award celebrates a team member who has displayed dedication and significant contribution towards the transformation of going paperless. You may nominate a colleague if you feel they deserve recognition for their contribution and value.

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Going Paperless Project of the Year

This award celebrates a project that has demonstrated outstanding progress towards becoming a paperless operation. Projects will be automatically placed into this category if it has shown substantial progress in several areas such as effective management and culture, significant efficiency savings and innovative use of E-Forms. If you feel, however, that a nomination deserves to elected for the Going Paperless Project of the Year, please state why at the end of the nomination.